Q:   Our parent dealership is located outside of the United Kingdom. Are we still eligible to participate?

As long as you employ at least 15 full- and part-time permanent employees in the United Kingdom, you are eligible!

Q:   We have several dealerships operating in the United Kingdom under one parent dealership. Each has its own Business Number and each has its own set of benefits and working environments. Do I need to register each dealership?

Yes, we will treat each dealership as a separate employer and survey them individually. Each subsidiary must still hold to the minimum requirement of 25 full- and part-time permanent employees working within the United Kingdom.

Q:   We have several offices/facilities in the United Kingdom that operate using the same Business Number and same set of employee benefits and procedures. Should I register each dealership separately?

No. If you are one dealership with multiple locations in the programme area that operates using the same Business Number and same set of benefits and procedures, please submit one registration for all locations.  In most scenarios, the dealership used to determine the employee count will be the dealership whose name appears on the employees' paychecks and from whom the employees derive their employee benefits. If you have questions about this, please contact us.

Q:   Our dealership has employees that work for our operations within the United Kingdom but technically do not perform the majority of their duties within the United Kingdom. Are they eligible to participate in the survey process?

For remote employees to be eligible to participate, the individuals must report directly into the United Kingdom. If the remote employees report to a remote regional manager, the employees would not be eligible to take part in the survey process. However, the regional managers are eligible to participate if they report directly to the office within the United Kingdom. If you are uncertain about any employee’s eligibility to participate in the survey we encourage you to contact Best Companies Group for a final determination, as surveying ineligible employees may lead to disqualification from the competition.

Q:   What if not all of the employees complete and return the surveys? Is there a minimum response rate?

The good news is we are looking for a response rate of 40% (or greater) so it isn’t necessary that every employee who receives a survey chooses to participate; however, we certainly encourage submission of honest feedback as the higher the response rate, the more representative the analysis will be of your dealership as a whole. This will aid in your dealership getting the most out of the collected data, if purchased.




Q:   What information is included in the optional Employee Feedback Report and when will we receive it?

If purchased, you will receive the Employee Feedback Report (EFR) in the form of Excel documents summarizing your employees’ positive responses to the survey questions. Reports will be sent out shortly after participants are notified whether or not they made the list. The EFR also includes comments directly taken from the two open-ended questions on the survey. The third part of the purchased report package, the Employer Benchmark Report, will be sent following the publication so you can compare your dealership to this year's list-making participants.



Survey Process


Q:   After I register my dealership to participate, what happens next and when?

You will receive a welcome email and an instructions packet detailing important dates and deadlines for the programme. Please refer to the Timeline for more information.

Q:   How is the list determined?

Participating dealerships must complete a two-part process to be considered for inclusion on the list. The first part consists of evaluating each registered dealership’s workplace policies, practices, and demographics and is worth approximately 25% of the total evaluation. The second part consists of an employee survey to measure the employee experience and is worth approximately 75% of the total evaluation. The combined scores determine the top dealerships and which dealerships are included on the list. Best Companies Group (BCG) manages the overall registration and survey process and also analyzes the data and uses our expertise to determine the final rankings.

Q:   Our dealership employs seasonal, temporary, per diem and independent contractor employees. Should they be included in the survey?

No, please do not include any of the above in the survey process. We only survey full- and part-time permanent employees. Seasonal, temporary, per diem, independent contractors (1099), interns, volunteers or consultants should not be included in the survey process.

Q:   Do surveys go to all of our employees?

If you have 250 or fewer eligible employees in your dealership, then the answer is yes! If you employ more than 250 associates in the United Kingdom, a random sample of up to 400 employees will be selected to complete the survey. We will perform this random selection for online dealerships based on the list we receive from you through the Email Upload Portal sent shortly after registration. 

Q:   Are managers included in the employee survey?

Managers, owners, and executives should all be included in the survey process as long as they are working in or reporting directly into United Kingdom. We want to hear their opinion, too!

Q:   How long will it take to complete the employee survey?

It should only take about 10 to 15 minutes for each associate to complete the employee survey.

Q:   How long will it take to complete the Employer Questionnaire (EQ)? Will it require a lot of research?

The EQ may take between 2-3 hours to complete, depending on how accessible the information is regarding your dealership’s policies, practices and demographics. We suggest viewing the sample under the Assessment Process tab to begin collecting data prior to the initial EQ launch. The EQ is completed and submitted online.

Q:   How does the online survey process work?

Dealerships will submit a list of employee email addresses. We will send a direct email invitation to employees which contains unique access information where employees can submit their confidential responses via the online survey. Please note: dealership-issued email accounts work best for our survey process.

Q:   Not all of our employees have email addresses. Can we still utilize the online survey?

Yes, as long as 70% of your employees have an email address. Employees without email addresses (up to 30% of the eligible employee population) can use access codes to enable them to take part in the survey. If more than 30% of employees do not have email addresses, contact Best Companies Group.

Q:   Can the job role and department demographics on the employee survey be customized to more closely align with our dealership?

Yes, for a fee, the job role and department demographic categories can be customized on the employee survey. After registering, a survey specialist will work closely with you to determine the appropriate categories and help you get the most out of our survey process! Additional customisation options are available including location breakouts, adding additional survey questions or surveying employees outside of the programme area. Please call Best Companies Group for more information or select “yes” to the customisation option on the registration form and someone will contact you with more information. What is customisation?

Q:   A portion of our employees do not speak English. Do you offer employee surveys in alternate languages?

We do offer employee surveys in a variety of additional languages! There will be a $285 fee per language to cover the cost of translation. Please select "yes" on the registration form to request additional language surveys. Spanish and French surveys are available online.

Q:   How will my dealership be notified throughout the survey process? Will I receive regular updates?

You will receive regular periodic email updates throughout the survey process. We’ve also included the Timeline on the website, as well as in the instructions packet (sent to all registered dealerships at registration) for easy access. Each dealership is responsible for meeting all deadlines and completing each step in the process.




Q:   When will we find out if our dealership made the list and where we rank?

You’ll receive the news via a notification letter informing you of whether or not your nonprofit has made the list. Rankings of all list-making nonprofits will be revealed shortly after the notification. See the Timeline or Notification page for more details.




Q:   Can my dealership see the surveys before we sign up to participate?

Certainly! Please see the Assessment Process page for samples of each survey.

Q:   I am concerned about the confidentiality of the survey responses.

We will make every effort to maintain the anonymity of employee responses and protect all summarized data provided by your dealership during this process. In keeping with this level of confidentiality, we do not report any response data for less than five individuals in any one demographic category on the Employee Demographic Report, if purchased. Please see our Statement of Confidentiality for more information.

Q:   What happens if we don’t make the list?

In the event that you enter the programme, but do not make the list, only you will receive notification of that result. We will not release the names of dealerships that do not make the list. You will still receive your Employee Feedback Report, if purchased, and will then have the opportunity to focus on areas to improve your dealership and potentially improve your standing the next year. We believe that all workplaces can be great, if energy is spent listening to employees and taking their feedback to heart.

Q:   How many dealerships participate in this programme each year?

Best Companies Group has very high confidentiality standards in place to protect dealerships that don’t make the list. We never release the number of participants in any of our programmes, for any reason.

Q:   Why should I choose this survey over other “Best Place to Work” programmes?

We know the ins-and-outs of employee surveying:

BCG has spent more than a decade focused solely on survey administration and data-reporting services.

Our team of friendly professionals has a strong track record of delivering exceptional, one-on-one customer service.

We’ve spent years developing credible survey tools and valuable and actionable response data reports.

We conduct annual surveys for thousands of employers all over the United States and internationally, resulting in a robust database of employee response feedback and trends in workplace benefits for benchmarking and comparative analysis.

Plus, we offer a two-part survey process. We collect data from both the employer and employee and use both data sets to determine the best workplaces.

Looking for participant-specific information (your dealership’s report or instructions packet, perhaps)? Please check your email for messages from Best Companies Group. If you can’t find what you’re looking for, please contact your programme coordinator directly for assistance.

Q:   Who can I contact with additional questions?

Please contact your programme coordinator, Jackie Miller at This email address is being protected from spambots. You need JavaScript enabled to view it. or at (717) 323-5237.

Q:   Does Best Companies Group have any other programmes or conduct any other surveys or services?

Yes! Best Companies Group is identifying and recognizing great workplaces on national, state, regional and industry stages. For a complete list of programmes or to learn more about our additional services, please visit www.bestcompaniesgroup.com.


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